T & C's

Matilda Studios

T & C's

Terms and Conditions

  • Workshop bookings are non refundable. If you can't attend I strongly encourage you to send a friend in your place. 
  • Workshops may be cancelled at my discretion due to illness or lack of numbers. If this is the case you will have credit and priority to book in to a future workshop.
  • Gift vouchers are non refundable and valid for 12 months.
  • If your order of ceramic wares arrives broken please send me a photo within 24 hours of receiving them and I will replace as soon as possible. Due to the handmade process involved in ceramics please be aware that it may take time.
  • Preorder items may take 8+ weeks depending on my current workload and the variables involved in handmade ceramics. 
  • All ceramic pieces vary in shape, colour and size. Please be aware of this when placing an order as items will not be replaced due to change of mind. 
All purchases, bookings and vouches through Matilda Studios are subject to the above Terms and Conditions.